By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
| Information Category | Specific Content | Purpose |
|---|---|---|
| Account Information | Mobile number, email address, username, password, nickname, avatar | Identity verification, account security, password recovery |
| Personal Profile | Birthday, gender, home address, timezone settings | Personalized services, scene recommendations |
| Feedback Information | Contact details, problem description, screenshots/screen recordings | Customer support, troubleshooting |
| Information Category | Specific Content | Purpose |
|---|---|---|
| Device Information | Phone model, OS version, screen resolution, unique device identifiers (IMEI/Android ID), IP address, MAC address | Device adaptation, security protection, fault diagnosis |
| Network Information | WLAN SSID/password (stored locally only), Bluetooth MAC, network type | Device network configuration, local communication |
| Usage Data | Operation logs, feature usage frequency, crash logs | Service optimization, user experience improvement |
| Location Information | GPS coordinates, Wi-Fi location, approximate geographic location | Weather services, geofencing, smart scene triggers |
When you connect and use smart devices through our platform, we collect the following information:
| Device Type | Data Collected |
|---|---|
| Lighting & Electrical | Switch status, brightness adjustment, power consumption statistics |
| Environmental Control | Temperature settings, operating modes, ambient temperature and humidity, power consumption |
| Security & Monitoring | Video/images (encrypted storage), motion detection alerts, door lock access records |
| Health Appliances | Air quality index, water quality data, filter life |
| Kitchen Appliances | Working status, operating duration, fault codes |
| Health & Fitness | Weight, body fat percentage, BMI, exercise data (requires separate authorization) |
We may receive information about you from third-party sources, including:
- Social Media Platforms: When you choose to log in using WeChat, QQ, or Apple ID, we may receive your profile information (avatar, nickname) from these platforms with your authorization.
- Device Manufacturers: When you connect third-party smart devices, we may receive device model, serial number, and firmware version information from the manufacturer.
- Service Providers: We may receive technical service data from our cloud service providers, payment processors, and analytics providers.
We use your information to provide, maintain, and improve our Services:
- Device remote control and status synchronization
- Smart scene execution (e.g., "Home Mode" automatically turns on lights)
- Alarm notifications and fault diagnosis services
- Voice control and AI intelligent assistant interaction services
- Device sharing and family member permission management
- Energy consumption analysis and energy-saving suggestions
- Cloud storage services and data backup recovery
- Improving product features and user interfaces
- Analyzing operational efficiency and preventing fraud and abuse
- System security monitoring and vulnerability repair
- Conducting research and analysis to understand user behavior and trends
- Non-marketing Communications (Essential): Service notifications, security alerts, policy change notifications
- Marketing Communications (Optional): New product recommendations, promotional activities (you may opt out at any time)
We may use your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
| Recipient Type | Information Shared | Purpose |
|---|---|---|
| Technical Service Providers | De-identified data | Cloud services, data analysis, customer support |
| Smart Device Manufacturers | Device unique identifiers | Device firmware updates, technical support |
| Third-Party Login Services | Avatar, nickname (with your authorization) | WeChat/QQ/Apple ID quick login |
| Voice Assistants | Voice commands (excluding original recordings) | Tmall Genie/Xiao Ai voice control integration |
| Business Partners | Anonymized data | Joint research and development, industry reports (no personal identification) |
We may disclose your information if we believe such disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect our rights, property, or safety, and the rights, property, or safety of our users or others
- Detect, prevent, or address fraud, security, or technical issues
- Protect against legal liability
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.
We implement appropriate technical and organizational measures to protect your personal information:
- Transmission Encryption: TLS 1.3 encryption for all data transmission
- Storage Encryption: AES-256 encryption for sensitive data
- Access Control: Role-based permission management with principle of least privilege
- Security Audits: Regular security assessments and vulnerability scanning
- Employee Training: Regular privacy and security training for staff
| Data Type | Retention Period |
|---|---|
| Account Information | Retained while account is active; deleted within 30 days after account cancellation (except as required by law) |
| Device Data | Retained while device is connected; deleted upon device unbinding |
| Log Data | 180 days |
| Backup Data | 30 days after deletion from primary systems |
In the event of a data breach, we will:
- Immediately investigate the incident and take measures to contain the breach
- Notify affected users within 72 hours of becoming aware of the breach
- Report to relevant regulatory authorities as required by law
- Provide guidance on protective measures users can take
You may access and update your personal information through the APP at "My → Personal Center". You can also contact us to request access to the personal information we hold about you.
You have the right to request deletion of your personal information:
- Uninstall APP: Deletes local data on your device
- Cancel Account: Deletes your account and all associated data (except as required by law)
- Delete Specific Data: Contact customer service for specific data deletion requests
You may withdraw your consent for certain data processing activities:
- System Permissions: Disable location, camera, Bluetooth, and other permissions in your phone settings
- Personalized Recommendations: Turn off in "Settings → Privacy Settings → Personalized Services"
- Marketing Communications: Unsubscribe through the "unsubscribe" link in marketing emails or in "Message Center → Settings"
Please note that withdrawing consent may affect your ability to use certain features of our Services.
You may request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide this within 15 working days of your request.
You have the right to object to or request restriction of processing of your personal information in certain circumstances, such as when we are processing based on legitimate interests.
Cookies are small text files that are stored on your device when you visit our website or use our APP. We use cookies and similar technologies to:
- Remember your login status and preferences
- Understand how you interact with our Services
- Improve user experience and service quality
- Provide personalized content and recommendations
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core functionality such as security, network management, and account access | Session to 1 year |
| Functional Cookies | Remember your preferences and settings | 1 year |
| Analytics Cookies | Help us understand how visitors interact with our Services | 2 years |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign effectiveness | 1 year |
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of our Services.
Minors aged 14-18 should use our Services under the guidance of a guardian and with the guardian's consent. We encourage parents and guardians to supervise their children's online activities.
If we discover that we have collected personal information from a child under 14 without verifiable parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 14, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
- For material changes, we will notify you through APP push notifications, email, or prominent notice on our platform at least 30 days before the changes take effect.
- For minor changes that do not materially affect your rights, we may post the updated policy without advance notice.
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, please stop using our Services.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to your privacy-related requests within 15 working days of receiving them. For complex requests, we may extend this period by an additional 15 working days and will notify you of the extension.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Please Confirm:
You have read and understood this Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as described in this policy.